Coverage Locator
Product Overview:
Net-based data display program to quickly analyze situations and record difficulties.
Coverage Locator is a program designed to help Customer Service Representatives, particularly in the telecommunications industry. The locator gives its user the capability of immediately drawing information regarding a customer from a visual representation of the customer’s location. It is internet or intranet based, to allow for fast and easy data retrieval and gives users the ability to determine support coverage in a caller’s area, and, if they choose to, create a trouble ticket and immediately send that information to an existing database.
The Coverage Locator is useful to businesses seeking a way to quickly access customer location and coverage information to best meet their needs.
Features:
- Locates a customer by street address, ZIP code, street intersection, landmark, or point-and-click.
- Determines service coverage of customer location.
- Distance between customer and central office, dispatch point, or any landmark is calculated.
- Applicable in an intranet or Internet use.
- Intranet: Customer Service Representative can locate customer, visually verify coverage area, record trouble and output it to a database, and determine service possibilities.
- Internet: Customer, service technician, or field worker can enter any location, determine service coverage, locate nearest retailer or service provider, determine service coverage, and stay informed regarding the network status, especially during outages.
System Requirements:
- N/A
Price:
- State: $49,500
- 6-State: $53,500
- US: $63,500